
01 · ENGAGEMENT & SOCIAL INBOX
Bring supported conversations into one inbox.
Open SocialBlaze to review messages and comments available from your connected networks. Keep more of your conversation work together, with the original thread close by when you need context.
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02 · ENGAGEMENT & SOCIAL INBOX
Reply with the conversation in front of you.
Read the customer’s message, write your response, and send it from the inbox where supported. It is easier to give a useful answer when you can see what they are asking about.
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03 · ENGAGEMENT & SOCIAL INBOX
Give each conversation a clear owner.
Assign a conversation to the teammate who should handle it. Your team can see who is responsible, making handoffs clearer when a question needs someone else’s attention.
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04 · ENGAGEMENT & SOCIAL INBOX
Keep team notes out of the customer’s conversation.
Add an internal note when a teammate needs background or a reminder. Notes stay visible to your team, so you can coordinate an answer without posting that discussion to the customer.
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05 · ENGAGEMENT & SOCIAL INBOX
Get a little help with your reply.
Use an AI reply suggestion as a starting point when you need help finding the words. Read it, add the right facts, and edit it to sound like your business before sending.
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