Privacy Policy

Social Blaze LLC (“SocialBlaze,” “we,” “us”) provides social media creation, scheduling, publishing, collaboration, and analytics tools. This notice covers socialblaze.ai, our application and related services. It explains our processing of account and website information. Account registration and use of the service are governed by our Terms of Service. Acknowledging this Privacy Policy means that this notice has been presented to you; it is not blanket consent to every use of personal information. When a customer uploads or manages other people’s information through our tools, we process that information to provide the customer’s service; the customer is responsible for its own privacy notices and lawful instructions.

• Account and contact information: name, email address, phone number when supplied, login identifiers, business details, team membership, communication preferences, and support requests. Google sign-in supplies the profile information you authorize, such as name, email address, and account identifier.
• Content and connected accounts: drafts, images, videos, prompts, scheduled posts, publishing results, authorized social account identifiers, access credentials or tokens, and engagement information made available by connected services.
• Billing information: plan, subscription status, billing contact details, transaction references, and payment status. Stripe processes payment details; we receive the billing information needed to administer your account.
• Usage and device information: IP address, browser and device details, approximate location inferred from IP, pages and features used, clicks, scrolling, error logs, timestamps, referral sources, and campaign parameters such as UTM tags.
• Communication information: delivery, bounce, unsubscribe, click and open events where tracking is used, push subscription identifiers, and consent or preference records. Email-open tracking can be affected by email-client privacy features.

We receive information directly from you, through your use of the service, from integrations you authorize, and from providers that help deliver and measure our services.

We use information to create and secure accounts; provide AI-assisted creation, publishing, scheduling and reporting; process payments; administer teams; provide support; diagnose errors and improve usability; measure campaign performance; prevent abuse; and meet legal obligations. We also send service communications and, where permitted and subject to applicable consent requirements and your choices, onboarding reminders, tips and promotional messages. Authorized support administrators may access account content to investigate issues or assist customers.

Providers process information under their applicable agreements and privacy notices. We may also disclose information when legally required, to protect rights and security, with your direction, or in connection with a business transaction subject to applicable protections.

Cookies, local storage, pixels and similar technologies support authentication, security, preferences, analytics and campaign measurement. Google Analytics helps us understand how people find and use the service. Microsoft Clarity helps us analyze user interactions through behavioral metrics, heatmaps and session replay, including within areas of the application where it is enabled. Microsoft may receive personal information and use it under its privacy statement, including for its advertising and product-development purposes. Do not include sensitive personal information in content or support fields unless necessary for the service.

You can manage cookies through your browser and any cookie controls presented on the site. Blocking storage may affect functionality. Where consent is required for non-essential tracking, it must be obtained separately; accepting the Terms or reading this policy is not a substitute for that consent. See how Google uses information, Google Analytics opt-out, and the Microsoft Privacy Statement.

Email. Creating an account does not itself opt you into promotional email. Where applicable law requires consent for direct marketing, we request it separately; you may withdraw it at any time. We may process information needed to provide and secure your account on other applicable legal grounds, as described below. Use the unsubscribe link in a marketing email or contact us to stop marketing messages. Necessary account, security, billing and requested support messages may still be sent. We maintain suppression information to help honor opt-outs.

SMS/MMS. Promotional text messages require the applicable affirmative consent. Providing a phone number, creating an account, accepting these policies or consenting to email marketing does not by itself authorize promotional texts. SMS consent is optional and is not a condition of purchasing or using the service. See the SMS program terms for frequency, charges, STOP and HELP instructions.

Mobile information. We do not sell or share mobile phone information, SMS opt-in data or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose the information to messaging platforms, carriers and service providers only as needed to deliver and administer the messaging service, honor preferences, or comply with law.

Push. Browser or device permission controls whether push notifications can be delivered. You can turn them off in browser or device settings. Permission for one communication channel does not imply permission for another.

We access Google account information, YouTube data and selected Google Photos media only through the permissions and features you authorize. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Google API data, including YouTube data, is not used to develop, improve or train generalized AI or machine-learning models.

You can disconnect integrations and revoke Google access through Google account permissions. Revocation stops future authorized access but does not automatically remove posts already published on another platform. You can request deletion of imported or retained data by contacting us. Connected platforms also have their own policies, including the Google Privacy Policy.

Slack connections may involve workspace and channel identifiers, authorization tokens and the content of notifications you choose to send. AI features send the inputs needed for the requested task to the configured AI provider. Review content before submitting it and avoid providing information you lack permission to disclose.

We retain information for as long as reasonably needed to provide the service, maintain accounts, comply with legal and accounting obligations, resolve disputes and prevent abuse. Retention depends on the data type, account status, purpose and applicable obligations. Suppression and consent records may be retained to document and honor communication choices. Following a deletion request, some information may remain in restricted backups or required legal records until the applicable retention period ends. Google-derived data is retained only as needed for the authorized feature and applicable requirements.

We use technical and organizational safeguards to protect information. No system or transmission method is completely secure. Keep your credentials secure and report suspected unauthorized access promptly.

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information; restrict or object to certain processing; withdraw consent; or opt out of processing defined as sale, sharing or targeted advertising under applicable law. Contact [email protected] to make a request, including a request through an authorized agent. We may need to verify identity and authority without collecting unnecessary information. We will respond under applicable requirements and will not discriminate for exercising applicable rights.

For people in the EEA, UK or Switzerland, processing may rely on performing our contract, legitimate interests such as security and service improvement, consent where required, or legal obligations. You may complain to your local supervisory authority. Withdrawal does not affect processing that was lawful before withdrawal. If a request is denied, you can contact us to request review or appeal where applicable.

Our providers and systems may process information in the United States and other countries whose laws differ from those where you live. Where required, international transfers must use an applicable lawful transfer mechanism. The service is intended for business and professional use, not for children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

We will post revisions here with an updated date and provide additional notice when required for material changes. Questions, privacy requests and communication opt-outs can be sent to Social Blaze LLC at [email protected]. For messaging assistance, you may also contact [email protected] or call +1 (330) 348-9481.