Terms & Conditions

1. Your agreement with SocialBlaze

2. Accounts and authorized access

3. The service and your content

4. Connected platforms and publishing

5. Free plans, paid subscriptions and billing

6. Responsible use

7. Service and marketing communications

8. SocialBlaze SMS/MMS program terms

9. Support, suspension and closure

Post data after channel or account deletion. When you delete a connected channel and choose to delete its posts, or delete your SocialBlaze account, we may retain removed post content, associated uploaded media and scheduling records for recovery for up to six calendar months from the applicable deletion date. This is a maximum retention period, not a guarantee that deleted content can be recovered. Removed post data is permanently deleted after that period; deletion may occur sooner when you request it or when required by applicable law or a connected platform. This recovery period does not extend the account-deletion process described in our Privacy Policy. Drafts you explicitly choose to keep in an active SocialBlaze account, and content still used by another active channel or account, remain saved content until separately deleted. Removing a channel or deleting your SocialBlaze account does not delete posts already published on a third-party platform. Any narrowly required legal or billing records are handled separately under our Privacy Policy.

10. Availability, warranties and limits of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUT AND THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES ARISING FROM A COURSE OF DEALING OR TRADE USAGE. We do not promise uninterrupted, error-free or completely secure service, specific marketing results, or that every defect will be corrected. Information from support or marketing does not create an additional warranty unless expressly made part of a binding agreement. These exclusions do not withdraw expressly purchased entitlements or warranties that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIALBLAZE AND ITS OFFICERS, EMPLOYEES, AFFILIATES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES OR ANTICIPATED SAVINGS, ARISING FROM THE SERVICE. This applies across legal theories, including contract and negligence, even if such losses were foreseeable.

Subject to the exceptions below, our total aggregate liability arising from the service or these Terms is limited to the greater of US$100 or the fees you paid SocialBlaze for the affected service during the twelve months immediately before the event giving rise to the claim. For a prepaid or lifetime offer, that calculation also includes the original one-time price paid for the affected entitlement, including through an authorized distribution partner, without counting the same payment twice. Related events do not create separate limits.

These limitations do not exclude fraud, willful misconduct, liability that cannot legally be limited, or mandatory consumer remedies. They do not reduce customer rights expressly preserved by an applicable purchase agreement or data-protection law. Each exclusion operates independently to the extent permitted by law. You should retain appropriate copies of content you need; this does not excuse our binding data-protection or service obligations.

11. Ohio governing law and policy updates

Social Blaze LLC operates from Ohio, United States. Ohio law governs these Terms, excluding its conflict-of-laws rules, and the Federal Arbitration Act governs the arbitration agreement in Section 18. Mandatory protections applicable where you live remain available. For proceedings permitted in court, the parties submit to the state courts in Summit County, Ohio, and the United States District Court for the Northern District of Ohio, except where applicable law gives a consumer a right to use another competent court.

We may update these Terms and will identify the revision date and provide notice of material changes as required. The provisions added on October 31, 2026 apply to new users who validly accept them on or after that date. For existing users, material changes apply no earlier than November 30, 2026, after required notice and valid acceptance where required; merely posting a revision does not establish that such notice or acceptance occurred. The new arbitration and liability provisions do not retroactively alter accrued claims. Previously established purchase-specific rights remain subject to their original terms. The separately stated refund-policy effective date does not eliminate earlier refund rights.

Mobile app terms

12. Contact

13. Promotional accounts, prepaid plans and special offers

13.1. Application and offer terms

These provisions apply to promotional accounts, prepaid plans, introductory offers, vouchers, credits and lifetime-access offers provided by Social Blaze LLC, directly or through an authorized distribution partner. The offer description provided before purchase or acceptance determines eligibility, included features, quantities, redemption deadlines, price and duration (the “Offer Terms”). Offer Terms control over conflicting general provisions concerning that offer. These provisions do not override mandatory legal rights or binding purchase-specific commitments.

13.2. Eligibility and redemption

We may reasonably verify eligibility, purchase, account ownership and authority to act for a business. Unless expressly permitted by the Offer Terms, promotions cannot be combined, stacked or repeatedly claimed. Creating replacement accounts, changing email addresses or using another person’s identity does not renew eligibility. We may reject invalid, expired, refunded, previously redeemed or fraudulently obtained codes. A redemption deadline is separate from the duration of activated access.

13.3. Account-bound access and transfers

Entitlements are assigned to the verified purchaser or eligible recipient and its designated workspace. Except where expressly permitted or required by law, licenses and promotional entitlements may not be sold, rented, gifted, sublicensed or transferred without our written approval. Authorized team members may use included seats; each seat is not an independent license. Once redeemed, a single-use code remains consumed. Account closure, deletion, email changes or removal of a team member do not make it reusable or transferable. Ownership and administrator changes may require verification.

13.4. Duration and expiration

Fixed-term access ends after the period specified in the Offer Terms. Unless those terms specify otherwise, a 12-month prepaid offer starts upon successful activation and expires 12 calendar months later. Inactivity, channel disconnection, reconnection and user changes do not pause or restart the term. “Free Forever” describes a plan without a recurring subscription fee for its included features under the applicable terms; it does not include every paid feature or unlimited resources. Where expressly purchased, “lifetime access” means access to the specified product for its operational lifetime, subject to the purchased entitlement and applicable obligations. It does not guarantee perpetual business operations or access to unrelated future products or separately sold services. Expressly promised updates remain included.

13.5. Shared limits and usage

The applicable offer determines included channels, users, AI credits, storage, upload volume, maximum file size, RSS feeds and other capacities. Allowances are shared across the workspace and its users unless expressly stated otherwise. Adding users or replacing channels does not multiply or replenish allowances. Unless the Offer Terms provide otherwise, monthly AI and upload allowances reset by UTC calendar month and do not roll over. Storage is a total-capacity limit, not a monthly allocation. Deleting files does not restore upload capacity already consumed during the month. We may block operations exceeding the applicable limits until capacity becomes available or an applicable upgrade is purchased. Reasonable security and anti-abuse safeguards will not be used to withdraw expressly purchased benefits.

13.6. Optional upgrades and billing

Additional resources, seats and separately sold services require a separate purchase unless included in the offer. Applicable prices, billing intervals and renewal terms are disclosed before authorization. A free or prepaid offer alone does not authorize recurring charges. Canceling an optional recurring upgrade ends its renewal under the disclosed billing terms and does not by itself cancel a valid underlying lifetime or prepaid entitlement. Expiration does not authorize a paid renewal.

13.7. Access after expiration

At expiration, the fixed-term promotional benefits end. Continued access depends on any other valid entitlement or available free plan. We may restrict features, connections, users, uploads and publishing that exceed the remaining entitlement. Scheduling an activity before expiration does not reserve access after expiration. Review upcoming schedules and export needed data before the term ends. Expiration does not itself require immediate data deletion or promise indefinite storage. Data handling follows our Privacy Policy, applicable purchase commitments and law.

13.8. Inactivity, closure and deletion

Inactivity or disconnecting social channels does not alone forfeit a valid entitlement. Permanent account deletion ends access through that account and may make content irrecoverable under our deletion policies. It does not reset a code or create a right to transfer an entitlement. Any surviving entitlement requires reasonable verification before reactivation; deleted content is not guaranteed to be restored. Permanent surrender applies only where permitted by the Offer Terms and law and separately, expressly confirmed by the authorized owner. A statutory privacy request does not itself constitute license surrender.

13.9. Misuse and enforcement

We may proportionately restrict or suspend access to address reasonably suspected fraud, unauthorized resale, account trafficking, security threats, unlawful activity, circumvention of limits or material violations of these Terms. Where practicable, we will explain the issue and allow correction of a remediable violation. Immediate action may be necessary to prevent harm. Permanent termination remains subject to applicable law and binding purchase commitments. Failure to enforce a provision on one occasion does not waive our right to enforce it later.

13.10. Refunds, changes and future offers

The no-refund policy in Section 5 applies to promotional purchases, subject to the exceptions stated there. A completed refund or final payment reversal may end the corresponding entitlement. A good-faith billing dispute alone does not establish misuse. We may change future promotions or discontinue them for new customers while honoring existing commitments. Third-party networks may change APIs, permissions or availability; uninterrupted access to those networks and particular business results are not guaranteed. Required notices, remedies and data-export opportunities remain applicable. A purchase does not automatically include future discounts, additional licenses or unrelated products, except where updates or grandfathering were expressly promised.

14. Responsibility for third-party claims

To the extent permitted by law, you will defend, indemnify and hold SocialBlaze and its officers, employees and affiliates harmless from third-party claims and reasonable resulting damages, judgments, settlements and defense expenses arising from your unlawful or unauthorized use of the service, material violation of these Terms, or content or instructions that infringe another person’s intellectual property, privacy or other rights. This obligation does not apply to the extent a claim results from our own breach, negligence or unlawful conduct, and does not impose obligations prohibited by consumer law.

We will give reasonably prompt notice of a covered claim and reasonable cooperation at your expense. You may control the defense using qualified counsel, subject to our reasonable approval. You may not settle a claim by admitting fault for us, imposing nonmonetary duties on us or leaving us liable without our written consent. We may participate through our own counsel at our expense, or assume the defense where reasonably necessary to protect our interests. We will not settle a claim at your expense without your consent, which will not be unreasonably withheld.

15. API, MCP, integrations and automation

These Terms also govern our APIs, Model Context Protocol (MCP) connections, SDKs, developer tools and related documentation. We grant a limited, non-exclusive, non-transferable, non-sublicensable license to use them for authorized integrations within your plan, documented permissions and applicable third-party rules. Your customers and users must have the rights and permissions needed for the actions your integration requests. An API credential does not grant broader rights than the underlying account.

Protect keys and tokens, use least-privilege permissions, obtain appropriate user authorization, and promptly revoke compromised credentials and report suspected misuse to [email protected]. You are responsible for actions you authorize through an agent, automation or integration, including publishing, deletion and disclosure. Review configurations and consequential actions before authorizing them. Third-party agents and applications have their own terms and privacy practices.

API access may be limited by request rate, daily or monthly usage, concurrency, payload size, data volume, endpoint permissions and available network capacity. Workflows sharing an account or credential share the applicable limits. Do not rotate credentials, create accounts or distribute requests to evade limits, scrape or harvest information without authority, resell stand-alone access, compromise security, or use connected-network data contrary to its source restrictions. We may monitor operational usage and restrict or revoke access for security, misuse or material violations, subject to applicable purchase rights.

Documentation identifies supported interfaces and versions. We may maintain, modify or retire interfaces, providing reasonable advance notice of material breaking changes where practicable. Security, legal or third-party changes may require faster action. We do not guarantee compatibility with every external tool. You must not imply certification, sponsorship or partnership without written permission; nominative references remain subject to applicable law. You may not use customer or connected-platform data obtained through our tools to train a generalized AI model without all required permissions, lawful grounds and platform authorization.

16. Content, AI output, confidentiality and feedback

You retain your rights in your content. You grant us and operational providers the limited rights needed to host, reproduce, format, transmit and display it to deliver the features you request. Publishing and workspace-sharing choices can make content available to selected users or the public. You are responsible for rights, permissions and review of content and AI output before use. AI output may be inaccurate or similar to other output; we do not guarantee exclusivity or legal clearance. No ownership transfer of your content to SocialBlaze is implied.

You and SocialBlaze will protect nonpublic business information received from the other in connection with the service using reasonable care, use it only to perform the relationship, and limit disclosure to authorized persons and providers with an appropriate duty of confidentiality. These duties do not cover information lawfully public, independently developed, previously lawfully known or lawfully received without restriction. Legally compelled disclosure is permitted, with notice where lawful and practicable. Public posts and material you choose to share publicly are not confidential. The Privacy Policy and applicable Data Processing Addendum govern personal information.

If you voluntarily provide suggestions about our product, you permit us to use and adapt those suggestions without payment or attribution. This permission does not transfer ownership of your content, waive privacy rights or authorize us to disclose confidential information. Our software, documentation and branding remain protected; no rights are granted beyond those expressly stated.

17. Copyright and unlawful-content complaints

Do not upload, publish or distribute material without the necessary rights. To report suspected infringement, contact our Copyright Complaints contact at [email protected], telephone +1 (330) 348-9481, or write to Social Blaze LLC, 8210 Macedonia Commons Blvd, Ste 3b #2258, Macedonia, OH 44056, United States, Attention: Copyright Complaints.

A copyright notice should identify the copyrighted work, the allegedly infringing material and its location, your contact information, your physical or electronic signature, a good-faith statement that the use is not authorized by the owner, its agent or law, and a statement under penalty of perjury that the notice is accurate and you are authorized to act. We may remove or disable access to disputed material, notify the uploader and share necessary notice information to administer the complaint.

An affected uploader may send a counter-notice identifying the removed material and its former location, contact information and signature, a statement under penalty of perjury that removal resulted from mistake or misidentification, and the jurisdiction and service-of-process consent required by 17 U.S.C. §512(g). Where the statutory process applies, we will forward the counter-notice and restore eligible material within the applicable ten-to-fourteen-business-day period unless notified of a court action seeking to restrain the challenged activity. Knowingly false notices can have legal consequences. We may terminate repeat or egregious infringers in appropriate circumstances. For other unlawful content or child-safety concerns, contact [email protected]; urgent danger should also be reported to the appropriate authorities.

18. Dispute resolution, individual arbitration and opt-out

PLEASE READ: WHERE LAWFULLY APPLICABLE AND VALIDLY ACCEPTED, THIS SECTION REQUIRES INDIVIDUAL ARBITRATION AND LIMITS CLASS PROCEEDINGS. YOU MAY OPT OUT WITHIN 30 DAYS. This section applies prospectively under Section 11; it does not claim that an existing user has accepted arbitration solely because we posted it.

Before commencing arbitration, either party must send a written dispute notice describing the facts and relief requested to the other. Send notices to [email protected] or Social Blaze LLC, 8210 Macedonia Commons Blvd, Ste 3b #2258, Macedonia, OH 44056, United States, Attention: Dispute Notice. We will use your account contact information for notices to you. The parties will attempt good-faith resolution for 30 days after receipt. This does not prevent urgent relief, a timely statutory complaint or an individual small-claims action, and applicable filing deadlines are tolled during the informal process to the extent permitted by law.

If unresolved, covered disputes arising from the service or these Terms will be resolved by one neutral arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules for consumer disputes and Commercial Arbitration Rules for business disputes, as applicable. Rules and fee information are available at adr.org. The Federal Arbitration Act governs. The arbitrator may award the remedies available under applicable law. A court decides disputes about formation of this arbitration agreement and the enforceability of the class-action waiver; other arbitrable issues are determined under applicable law and AAA rules.

Either party may bring an eligible individual claim in small-claims court, report matters to regulators, or seek appropriate court relief concerning intellectual property or urgent preservation of rights pending arbitration. A consumer may participate remotely or at a legally required convenient location. Fees and costs are allocated under applicable law and AAA rules, and we will pay amounts the business must bear under those rules. No provision requires a consumer to pay costs prohibited by law.

To the extent enforceable, claims must proceed individually, without a class, collective or representative proceeding. Nonwaivable rights to public injunctive relief and other statutory remedies are preserved. If this individual-proceeding requirement cannot lawfully be enforced for a claim, that claim proceeds in a competent court rather than class arbitration; the remainder applies to the extent lawfully severable. If AAA will not administer a covered dispute and the parties cannot agree on a lawful alternative, either may proceed in a competent court.

You may reject this arbitration agreement by emailing [email protected] with the subject “Arbitration opt-out,” your name, account email and an unambiguous opt-out statement within 30 days after you first validly accept it. Opting out does not affect your service access or other Terms. For an opted-out dispute, Section 11’s court provisions apply, subject to mandatory law. A later material change to this arbitration section requires legally sufficient notice and acceptance and does not apply retroactively to an existing dispute.

19. General contractual provisions

These Terms, the applicable Offer Terms, incorporated feature-specific terms and any signed agreement form the agreement for the service. A signed agreement controls a conflict, followed by applicable purchase-specific commitments, the Data Processing Addendum for its subject matter, and these general Terms. A sales description expressly incorporated into a purchase remains binding; unrelated marketing statements do not create additional entitlements. No provision excludes rights arising from fraud or legally binding representations.

You may not assign this agreement or an entitlement without our written consent except as expressly permitted or required by law. We may transfer the agreement as part of a merger, reorganization or sale of the relevant business, with appropriate protection of personal information and continued binding customer entitlements. Nothing here discharges obligations we retain under an applicable purchase or distribution agreement. Neither party becomes the other’s employee, agent or legal partner merely by using the service.

If a provision is invalid, the remainder continues to the extent lawful, subject to Section 18’s specific arbitration rules. Failure or delay in enforcing a right does not waive it. Provisions concerning accrued payments, intellectual property, confidentiality, lawful data retention, liability, indemnification, disputes and other duties that by nature continue survive termination as applicable. No third-party enforcement rights are created except where expressly stated or legally required.

Use the service only where lawful. You must comply with applicable export controls and sanctions and may not provide prohibited persons or destinations with service access. Events beyond reasonable control may delay performance, including network failures and government restrictions; this does not excuse accrued payment duties, mandatory legal obligations, data-protection duties or required customer remedies. We will take reasonable steps to mitigate disruption.

Service-related notices may be sent electronically to your account email or displayed in the service where legally sufficient. You must keep your contact details current. This does not substitute for separate marketing consent. Contact: Social Blaze LLC, 8210 Macedonia Commons Blvd, Ste 3b #2258, Macedonia, OH 44056, United States; [email protected]; +1 (330) 348-9481.